Tuesday, May 26, 2009

Starbucks,..What Where You Thinking?


Starbucks Cup
Starbucks Cup
I've never understood why a company drops a popular product. With all the social networking sites, blogs, and feedback, it seems nearly impossible for "The Who from WhoVille" to go unheard. In this case, it's like holding a billion megaphones to a companies ear and everyone yelling at the same time. Maybe that's the problem, maybe we made them go deaf.

Specifically the focus of this particular frustration is Starbucks. People are actually leaving feedback on Starbucks own idea Web site, http://mystarbucksidea.force.com, and Starbucks appears very slow to respond...if they respond at all.

First, there's the Pike Place blend in the afternoon. Literally thousands of people have visited Starbucks Idea page asking them to add a variety of afternoon blends, and still no change.

Next, a lot of people have asked Starbucks to bring back the Almond syrup, so many I got tired of counting, right there on Starbucks Idea page, and still no almond syrup.

Starbucks Espresso Brownie
Starbucks Espresso Brownie
Lastly, and this one is the most personal, Please Bring Back The Espresso Brownie...Please. O.k., to date there were only four comments on the Starbucks Idea page, and one of them was mine, and this is probably one of the most unhealthy desserts on earth, but once in a while I just need one. I love them!

So, Starbucks, when you get the chance, please offer different blends in the afternoon, bring back the almond syrup and the beautiful, wonderful, tasty espresso brownie.